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Acceptable Uses Policy
The Internet is intended for use by mature adults (and by minors when supervised
by mature adults). Our customers are expected to use the Internet with respect,
courtesy, and responsibility, giving due regard to the rights of other Internet
users. The customer is expected to have a basic knowledge of how the Internet
functions, the types of use which are generally acceptable, and the types of use
which are to be avoided.
Common sense is the best guide as to what is considered acceptable use. The
following are unacceptable uses:
Illegality in any form, including but not limited to activities such as
unauthorized distribution or copying of copyrighted software, violation of U.S.
export restrictions, harassment, fraud, trafficking in obscene material, drug
dealing, and other illegal activities. Net abuse, including but not limited to
activities such as using a non-existent email return address on a commercial
solicitation, spamming (sending unsolicited advertising to numerous email
addresses or newsgroups and/or generating a significantly higher volume of
outgoing email than a normal user), trolling (posting outrageous messages to
generate numerous responses), mailbombing (sending multiple messages without
significant new content to the same user), subscribing someone else to a mailing
list without that person's permission, cross-posting articles to an excessive
number of newsgroups, or attempting without authorization to enter into a
secured computer system. EltecUSA - HostYourSite.com reserves the right to
determine what constitutes net abuse. Tortious conduct, including but not
limited to posting of defamatory, scandalous, or private information about a
person without their consent, intentionally inflicting emotional distress, or
violating trademarks, copyrights, or other intellectual property rights. Misuse
of system resources, including but not limited to employing posts or programs
which consume excessive CPU time or storage space; permitting use of mail
services, mail forwarding capabilities, POP accounts, or autoresponders other
than for the customer's own account; or resale of access to CGI scripts
installed on our servers. Domain pointers are to be used for the purpose of
having more than one way to find the same site, not for the purposes of sharing
an account among multiple sites. A domain pointer may not be set up to reference
a subdirectory within an existing Web hosting account served by EltecUSA or any
other provider. Domain pointers are not to be used as a substitute for
purchasing separate accounts.
Complaints about violators of our policies should be referred to abuse@accountsupport.com.
Each complaint will be investigated.
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Billing Policy
We require a minimum three-month contract. We accept American Express,
MasterCard, Discover and Visa cards.
How do I change account billing frequency and mode of payment?
Please e-mail accounting@accountsupport.com for assistance with updating your
account. If a credit card payment is declined by the client's bank, EltecUSA -
HostYourSite.com (The Provider) will charge a US $10.00 late fee per billing
cycle and a US $20 fee for each payment-related suspension. If client disputes
justified charges by provider on his credit card, provider has the right to
charge a $30 administration fee in addition to the regular suspension charge and
immediately discontinue service.
How do I update account contact information?
You can change your billing address and e-mail address in Account Information
within your Control Panel. If you have a change of e-mail address, be sure to
reflect this new address in your mail forwarding options in Account Settings.
You should also update your contact information listed with the InterNIC.
How do I update my payment information?
Please call Accounting Solutions at (561) 417-5490 EST Monday to Friday during
normal business hours. You can also fax the new payment information to (561)
417-5495 (attn: Accounting Solutions) or use our secure form to send us your
credit card information. We will be more than happy to update your payment
method. If you need to contact accounting solutions by e-mail, send your message
to accounting@accountsupport.com.
What is your renewal procedure? Renewal billing batches are generated every
business day, Monday through Friday, for the previous day's renewals. That same
day, an e-mail invoice is sent to each customer renewing in that batch. The
batch is held open for three days to process changes and is then closed. The
customer's credit card is then charged for each transaction in the batch. All
server and hosting contracts are automatically renewed for another term unless
either party has given a written notice of cancellation at least two weeks in
advance of the renewal/anniversary date. If no correct notice of cancellation is
given, all contracts will automatically be renewed for another term under the
same conditions.
What will it cost to upgrade/downgrade my account?
Billing for Plan changes is processed within 30 days from the date of the
change. You will be charged a $50.00 plan change fee to cover the administrative
effort to process the change. Additionally, the monthly rental fees will be
prorated based on the time remaining in your billing cycle. The credit card on
file will be charged for the Plan change within that 30-day window.
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Refund Policy
Each of EltecUSA's web hosting plans carries a 30-day money back guarantee. If
you are not completely satisfied with our services within the first 30 days of
your contract, you will be given a full refund of the monthly service fee's paid
excluding any setup fees, domain registration or transfer fees, charges for
excess bandwidth or other charges related to setup or utilization of the
service.
Setup fees are refundable for the following reasons only: (1) the account order
is canceled prior to activation; or (2) the domain name was not available at the
InterNIC.
Requests for cancellation of services and refund must be submitted in writing
via either US Postal Service, fax or E-mail from the address you signed up with,
(phone requests will not constitute acceptance of any cancellation) and it must
be received by us prior to the close of business on or before the 30th day of
service and your account must be paid in full. No refunds are available after
the 30th day. In the event The EltecUSA - HostYourSite.com elects to terminate
Customer without cause, Customer shall receive a full refund of any balance.
However, if Customer terminates this agreement without cause, there shall be NO
REFUND of the Setup Fee or any remaining balance. This policy does not apply to
any additional services not specifically mentioned herein.
Refund policy for Renewals
All server and hosting contracts are automatically renewed for another term
unless either party has given a written notice of cancellation at least two
weeks in advance of the renewal/anniversary date. If no correct notice of
cancellation is given, all contracts will automatically be renewed for another
term under the same conditions.
Refund policy for Domain Pointers
For Domain Pointers, no refund is given on 3-month contracts or less. (We say
"or less" because pointers are prorated to bring concurrent with regular account
billing. For example, if a customer has 2 months left on Plan 1, we charge for 2
months on pointer.) For contracts greater than 3 months, a refund equal to
one-half of the contract amount will be given if EltecUSA - HostYourSite.com is
notified prior to the first day of the second half of the contract term. No
refunds will be given once the second half of the contract term has begun.
Our 30-day money back guarantee does NOT apply to Domain Pointers. TIP: If you
plan to open a regular web hosting account within 3 months of your domain
pointer request date, it may be more cost-effective to start with a regular
account.
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CGI Usage Policy
EltecUSA - Hostyoursite.com allows you to create dynamic web content through the
usage of CGI scripts. Several languages are supported including GNU C, Perl,
Java, and the various UNIX Shells. SSI (Server Side Includes) are enabled as
well.
Support for additional languages may only be an E-Mail away! If you would like
us to provide additional support for languages not mentioned, email support@accountsupport.com
and we will review your request.
Usage of CGI functionality constitutes acceptance of the following terms and
assertions.
The customer will not attempt to bypass the security of the system through the
CGI, as to gain unauthorized access to information, resources, or control on the
server.
The customer's CGI will not use excessive CPU time or create more storage than
their disk quota allows.
EltecUSA - Hostyoursite.com reserves the right to review the source code of the
CGI at any time to check for misuse, potential security hazards, or to recommend
more efficient and/or alternative implementations. EltecUSA - Hostyoursite.com
will NOT copy source code or executables without the customers prior approval.
If you CGI requires compilation (such as those using GNU C) you may direct the
request to support@accountsupport.com. We are not obligated to debug your
program if it does not compile.
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E-mail
E-mail Accounts
Retrieving E-Mail
To retrieve e-mail from one of your accounts:
Connect to your Internet Provider and start up your e-mail program, such as
Netscape Mail, Microsoft Outlook, Internet Mail, or Eudora.
Change the mail options of your e-mail program to retrieve from our POP/IMAP
server. In your mail program options screen, simply change the 'Incoming' or
'POP' server listed to pop.yourdomain.com.
When you retrieve mail, you will be prompted for the user name and password, and
you should enter the Account Name and password for the POP account from which
you are retrieving mail (see 'Creating a POP account', below).
Pop Accounts:
POP accounts will probably be familiar to anyone who has ever used Internet
E-mail. POP accounts are simply the standard Internet boxes that receive e-mail.
You can retrieve the mail in a POP account by using an e-mail program, like the
ones listed above. Each POP account has an e-mail address associated with it
(such as someone@yourdomain.com), an Account Name, and a Password. Note that the
Account Name does not need to match the e-mail address for the POP account. For
instance, you could set up POP account with the Account Name of 'robert', but
with an E-mail address of webmaster@robertscompany.com. See 'Setting up a POP
account' below for more information about this. You may not need a POP account
if you are only going to use Mail Forwarding.
Setting Up POP Account:
From the Mail Settings page, there are two steps to creating a new POP mail
account. First, bring up the POP account page and scroll down to the area that
says 'Add POP account'. From here select an Account Name of up to eight
characters in length. This does NOT have anything to do with the actual e-mail
address used for this POP account. It is only used to log in to retrieve your
mail. The Account Name must be unique to our servers, so you will have to use
one that is not already taken by another customer. Select a password of at least
4 characters and at least 2 number, such as 'site01', and click the 'Add'
button. The next step is to use mail forwarding to deposit mail in the newly
created POP account. Go to the Mail Forwarding page and create a new forward,
such as 'webmaster@yourdomain.com', and in the destination blank type the
Account Name of the POP account you just created. That's all there is to it. You
can now retrieve mail sent to the new e-mail address by using the Account Name
and password for the POP account in your e-mail program. Think of the POP
account as a postal mailbox, and the e-mail forward as the address of the house
in question.
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Auto-Responders
Auto-responders are e-mail addresses that automatically send a text document as
a reply. You may find this useful if you get many requests for the same
information. For instance, if many people request your catalog be sent to them
via e-mail, you can set up an auto-respoder named catalog@yourdomain.com, which
would send the file catalog.txt to anyone that sends mail to it. After adding an
auto-responder, several options become available:
Auto-Responder Name:
This is the name at your domain that will auto-respond when email is sent to it.
It must conform to the same rules as receiving addresses in the Mail Forwarding
section.
Notification Address:
This is the address that will receive notification when e-mail is sent to an
auto-responder. The auto-responder robot will send you a message containing the
e-mail it received. There are several ways in which to specify the content of
your auto-responder. With the first two methods (using the online editor or
uploading through your browser) you specify the headers of the mail message when
you submit the content. With the third option, when you specify a file in your
home directory, it allows you to upload a message containing any headers that
you want. If you wish people receiving auto-responder e-mail to have the message
display correctly in their mail clients, you should specify at least the 'From'
and 'Subject' headers in the message. An example of the format that the message
should be in follows:
From: Automatic Catalog
Subject: Your Catalog Request
What follows is the catalog you requested from us: 3 French Hens ... $2
Chocolate Mousse .. $5 Etc.
Headers end with an empty line, and everything that follows is interpreted as
the body text. If the "Modify Content" text is blinking, this is because it has
detected the absence of the auto-responder's contents. Once you upload the
auto-responder text correctly, the caption should stop blinking.
Tip:
If you would like to have several addresses at your domain auto-respond with the
same message, you may do this quickly and easily by setting a forward in the
Email Forwarding section of the Mail Settings page to forward to the address of
your autoresponder@yourdomain. You may even do this for your Default Forward.
If this is a feature you would like to have, please e-mail:
support@accountsupport.com
E-Mail FAQ
What is 'Spam', and where do you stand
regarding it?
Spam is the unsolicited or bulk e-mailing of advertisements and the like.
Spamming is highly frowned upon throughout the Internet community, and we are no
exception. A few spammers can ruin e-mail service for the rest of our users by
forcing recipients to filter E-Mail coming from us, or by bogging down the mail
server to the point of uselessness. Because of this, we have a strict anti-spam
policy in our Account Usage Agreement. Any account with us about which we
receive legitimate spam complaints is subject to deactivation at our discretion,
with or without warning or refund.
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